Shipping
At Artizan.in, we strive to provide fast and reliable shipping services to our customers across India. Once your order is placed, we make every effort to dispatch it within 7 business days. Please note that all shipping times are estimated and may vary depending on the location to be shipped within India. You can expect your order to arrive within 3-12 business days.
Cancellations
Once an order is placed, it cannot be cancelled. If your credit card, debit card, or bank account has already been charged for the order, we will process a refund immediately upon cancellation. However, please note that we may deduct any banking transaction charges incurred by us as a result of your order and its cancellation.
Returns
At Artizan.in, we have a no return and refund policy for all items. However, if you receive a damaged product, please notify us within 48 hours and provide supporting unboxing videos and images of the damaged item. In such cases, we may be able to arrange for a return or exchange.
Please be aware that if more than 48 hours have passed since the receipt of your order, we will not be able to process a return or exchange.
To be eligible for an exchange, the item must be unused and in the same condition as when you received it. Please provide us with a receipt or proof of purchase. We will schedule a reverse pickup for the exchange.
Exchanges
We only accept exchanges for items that are received in a damaged state. If you notice any damage within 48 hours of receiving the product, please send us an email at [email protected]. We will schedule a reverse pickup for the damaged item.
If you wish to exchange the damaged item for the same product, please contact us via email. We will assist you with the exchange process.
For any further assistance or inquiries regarding our shipping or return policies, please don’t hesitate to contact our customer service team at [email protected].